Press Room

"The alleged ‘deadlocking’ of mentally ill individuals on Rikers Island, if true, is inhumane and indefensible. Rikers has been called the largest mental health facility in the country, but at least at mental health facilities, treatment is provided to people who are suffering. Not only is the city failing to provide mental health support on Rikers, these and other alleged DOC practices are actively harming the mental health of vulnerable incarcerated New Yorkers. This violates not only the Board of Correction minimum standards, but the minimum morals to which we should hold our city. 

"These reports are disturbing, alarming, but not surprising from an administration that has actively refused to even attempt to implement the law banning the prolonged isolation of solitary confinement in city jails. Combined with these latest allegations, it appears the administration believes isolation is an acceptable tool, despite the irreversible damage it causes and irrefutable data showing that harm. No matter what name it goes by– “deadlocking,” shower cages, or emergency lock-ins, we are left with the same results.

"If there is an explanation for these reported practices and incidents, a plan to correct them, then the city needs to be clear about its inability to provide adequate care and commit to its moral and legal mandates. They cannot simply hope Rikers stays out of sight, out of mind, and out of the headlines. "

"Last year, Hamas’ horrific and unconscionable terrorist attack against Israelis took the lives of over a thousand people and saw hundreds kidnapped. This tragic day is forever in our history. I pray for the families of all who were killed, and those whose loved ones are still held captive. I cannot imagine the horror they feel, but I am sure the emotions are as strong and painful today as they were a year ago. I pray, together with the prayers of so many worldwide, for comfort and the return of loved ones.

"The grief, fear, and anger in the wake of that horrific attack extended to our city. A cloud of brazen, dangerous anti-Semitic hatred and violence has risen. At times, this cloud has obscured the ability to legitimately speak out against violence or in opposition to the actions and inactions of government. Nonviolent protest itself has been condemned and combated by some leaders who center the hatred of the few instead of the horror of the many. 

"Horror is what I feel in this moment – at the terrorism of October 7th, and at the horrendous campaign of violence in Palestine that has followed. That sense of horror compounds with a sense of helplessness that I know many feel along with me.   

"Neither the peace process nor our ability to address it in our city have meaningfully advanced over the past year. There has only been more suffering, more fear, more death and loss as conflicts only escalate. With it rise the fears of Jewish New Yorkers facing anti-Semitism and Muslim New Yorkers confronting Islamophobia. And as the death toll mounts, so too does the moral outrage so many of us feel regardless of faith, ethnicity, or nationality. 

"The pain of the attack of October 7th must be always remembered and never repeated – which means confronting the hate and violence underneath an endless and increasing war. The hostages must come home, a ceasefire must take hold, and we must begin the long and painful effort toward the human rights and safety of all being respected and upheld. We may not find the answer to decades of crisis in our city, but we have to find our common humanity."

"Shana Tovah U’Metukah! Happy New Year to Jewish communities who will begin celebrating Rosh Hashanah this evening.  "As the sound of the shofar echoes, it calls for each of us to practice reflection and repentance, preparing to be written in the Book of Life. As its call echoes, we have the opportunity to pronounce ‘HaShem,’ God, as our ‘Melech,’ King, and to advance on the path of self improvement. In practicing Teshuvah, we reckon with the past and ready ourselves for the future. 

"5784 was a year of great grief and great resilience – even in its last few days, fears have again escalated abroad and in our city. I pray that 5785 charts a path to peace, unity, and solidarity for our communities, city, and world. As anti-Semitic hatred and violence looms, this is a moment to recommit ourselves to solidarity and compassion. The challenges we face are an opportunity to stand together in common humanity and move forward in common good.

"Ah gut gebentsht yohr to everyone celebrating in the coming days."

“I feel the same disbelief and indignation that I know many New Yorkers feel, upset that this is where our city is in this moment. This is a painful time, and the looming unknowns and uncertainties only add to the confusion and chaos at City Hall in an untenable situation. Justice presumes innocence until proven guilty, at the same time, these charges are even more sweeping and severe than imagined. In the face of this evidence, it is not enough to deflect blame and deny responsibility.

“It is federal officials’ obligation to prove their case, it is the mayor’s obligation to prove to New Yorkers that there is a real plan and path to govern the city effectively and regain trust, and his time to show that plan is rapidly running out. 

“As the Public Advocate, my role is to fight for the transparency, accountability, and governance that New Yorkers deserve. In a moment of intense turmoil, I am committed to working with my fellow elected officials and the many thousands of incredibly dedicated public servants to ensure our city continues to operate in any eventuality.”

New York City Public Advocate Jumaane D. Williams called for expanding non-police response efforts to mental health emergencies at a City Council oversight hearing today. The hearing convened several committees to focus on B-HEARD, an alternative response program which pairs mental health workers with paramedics/EMTs as a response team. Public Advocate Williams emphasized the importance of not relying simply on law enforcement in such emergencies, instead focusing on health professionals and peers, while highlighting several of the limitations the initiative currently faces.

“Many of the challenges that B-HEARD faces lie in inadequate staffing,” Public Advocate Williams noted. “There is a shortage of 911 operators who can appropriately triage the calls, leading to a default police response. It can be difficult to discern over the phone what is happening at the scene, and whether there is a risk of harm to the caller or to the responders… It is also imperative to ensure that 911 dispatchers are properly trained in how to effectively determine which calls can be sent to B-HEARD.”

B-HEARD reported last week that teams responded to 73% of eligible 911 calls in FY24, a significant increase from the previous year. The Public Advocate was “heartened” by this increase but cautioned “...Our goal should be for those teams to respond to every eligible call that comes in – Also note that when you count the quote on quote, ‘ineligible,’ that number drops very significantly to 30% and we have to look at the definitions of eligible and ineligible.”

This hearing comes days after a police shooting during a confrontation with a man struggling with mental health issues. The Public Advocate noted in his statement that “Mr. Mickles was failed by our system long before that shooting occurred.”

Public Advocate Williams emphasized the enormous discrepancy in resources for solutions like B-HEARD relative to the NYPD, and closed by saying “If we want an effective alternative to police responses to people in mental health crises, we must be meaningfully prioritizing resources for that response; otherwise, we are endangering not only those who need help but those who respond.”

The Public Advocate’s full comments as delivered are below. Video of the hearing is available here.  

STATEMENT OF PUBLIC ADVOCATE JUMAANE D. WILLIAMS TO THE NEW YORK CITY COUNCIL HEALTH COMMITTEE JOINT WITH COMMITTEE ON MENTAL HEALTH, DISABILITIES AND ADDICTION, PUBLIC SAFETY, HOSPITALS, AND FIRE AND EMERGENCY MANAGEMENT SEPTEMBER 23, 2024  

Peace and blessings everyone, Happy Monday, Good morning again.

My name is Jumaane D. Williams, and I am the Public Advocate for the City of New York. Thank you to Chairs Lee, Salaam, Narcisse, and Ariola and the members of the Committees on Mental Health, Disabilities and Addiction; Public Safety; Hospitals; and Fire and Emergency Management for holding this hearing today.

Each year, the NYPD responds to approximately 200,000 calls related to people experiencing a mental health crisis. Despite most often being the first responders, we know that our police are not the best equipped to safely and effectively handle these calls. Additionally, officers have also themselves expressed that they do not want to be responding to these calls. When law enforcement respond to people in mental health crises, those who need help are often subject to use of force, arrest, incarceration, and, at times, unfortunately, even death.

In light of tragedies where people in mental health crisis are killed by law enforcement, municipalities across the country have implemented various alternative response models. In 2021, New York City launched the Behavioral Health Emergency Assistance Response Division, or B-HEARD. B-HEARD teams are FDNY EMTs or paramedics teamed with a mental health professional from Health + Hospitals. These teams operate 16 hours a day, seven days a week, in 31 precincts (out of 77 total precincts). 

It has been heartening to hear that the number of 911 calls that B-HEARD responds to is increasing. Responds to 73% of all eligible mental health calls in FY24. But our goal should be for those teams to respond to every eligible call that comes in – Also note that when you count the quote on quote, ‘ineligible,’ that number drops very significantly to 30% and we have to look at the definitions of eligible and ineligible. Though the number of 911 calls that B-HEARD responds to is increasing, they still only responded to just over half of eligible calls and a quarter of all 911 calls in the first half of 2023.

Many of the challenges that B-HEARD faces lie in inadequate staffing. There is a shortage of 911 operators who can appropriately triage the calls, leading to a default police response. It can be difficult to discern over the phone what is happening at the scene, and whether there is a risk of harm to the caller or to the responders. The city is hiring more 911 staff and allowing B-HEARD teams to join or take over the response to some calls that were initially routed to the NYPD or EMS, but we do not have data on how often the NYPD or EMS calls in B-HEARD to assist on a call. 

It is also imperative to ensure that 911 dispatchers are properly trained in how to effectively determine which calls can be sent to B-HEARD. Dispatch training must be improved to incorporate dispatching for mental health crises through ways such as a mental health solution tree that will branch off into separate dispatching categories for various responses. Mental health training must be conducted regularly to ensure calls are being appropriately dispatched to the right teams. We can also learn from models in other cities: in Chicago, dispatchers are regularly updated on the outcomes of calls directed to their Crisis Assistance Response and Engagement teams, and other cities have invited dispatchers on ride-alongs to see teams in action, increasing dispatchers’ confidence in these teams.

Staffing of the B-HEARD teams themselves is also an issue. Currently, the teams only operate 16 hours per day, and calls that are determined to be eligible for a B-HEARD response may go to police or traditional EMS anyway, because a B-HEARD team isn’t available. It is understandable that B-HEARD responses may take much longer than a typical police response, as de-escalation and determining what an individual in crisis needs takes time. I just want to point out that shouting at someone to put something down is not a de-escalation tactic. These calls can also be more challenging than a non-mental health call to EMS; we should be incentivizing EMS workers and paramedics to join B-HEARD teams and compensating them fairly for the work that they are doing. The city should also be allocating funding directly to H+H to hire social workers and mental health professionals, also peers, for B-HEARD teams. While the city has not detailed what a citywide B-HEARD program would look like, if  the program scaled up staffing at the same proportion it had to serve 25 precincts, that would mean just 280 people for all of the city’s 77 precincts, compared to 35,000 NYPD officers. If we want an effective alternative to police responses to people in mental health crises, we must be meaningfully prioritizing resources for that response; otherwise, we are endangering not only those who need help but those who respond.

And we have heard the names of Win Rozario, Kawaski Trawick, and Deborah Danner, Eleanor Bumpurs, I know Ms. Peggy Herrera is here, Mohamed Bah’s mother called to get help, and their children are no longer with us. I’d be remiss if I didn't mention the subway shooting – we do know that Mr. Mickles was failed by our system long before that shooting occurred. We are at a point in time where we all agree that we need to do more with mental health, and I hope we have the courage to actually put the system in place so we don’t have to have any more people added to those names. 

Thank you.

"This horrifying video, which took a week to release, was years of failure in the making. Years of inadequate resources for mental health support. Years of building systems and responses that criminalize issues of poverty and mental health. Years of flooding the subway with wave after wave of law enforcement, and setting their focus on fare evasion.

“Leadership from our mayor was needed to address this tragedy and instead, he commended these officers for showing 'restraint.' He continues to fail when leadership is desperately needed and should be utterly ashamed of those comments. Our police are often asked to do too much in difficult conditions. They need leaders who will be clear when something clearly went wrong. This was blatant disregard for the life of this community, and officers growing ‘impatient’ is not a valid reason to use deadly force.

“Four people shot, one a fellow officer, one an innocent bystander who may never recover. Not a single shot needed to be fired at the moment officers fired into a train with people in it. I can only think of what our collective horror would be in a wealthier, whiter population and call us to that same outrage and purpose – to not only improve our tools and trainings for de-escalation, but fundamentally examine and shift the public safety approach that led to preventable violence.

“Lastly, if the mayor and NYPD officials are willing to deliberately misinform New Yorkers about body camera footage before it's made public, how can we ask New Yorkers to trust this administration now that the video is released and truth is exposed.”